Another Dallas Resident Comes Forward About Trouble With 911 System

Mar 17, 2017, 01:25
Another Dallas Resident Comes Forward About Trouble With 911 System

T-Mobile also released a statement but gave no timeline for when the glitch would be fixed.

There are at least two deaths that could possibly be tied to the backup at the 911 call center. After AT&T experienced a massive 911 service outage last week, we can now sadly report that T-Mobile is the latest wireless carrier to experience issues, ending with deadly results.

The US region of T-Mobile provides data services, messaging and wireless voice, in the United States of America, U.S. Virgin Islands, and Puerto Rico under the T-Mobile, GoSmart, and MetroPCS Mobile brands.

Problems at a 911 center may have contributed to the death of a 6-month-old baby, reports CBS Dallas-Fort Worth.

Both tragedies occurred in Texas. "These top engineers will not rest until the problem is resolved".

They think the trouble may lie with T-Mobile customers whose phones keep making "ghost calls" to 911 knocking legitimate callers to the back of the line. At one point on Saturday, some 422 calls were on hold, the city noted.

She was attending her nephew's funeral when Brandon's babysitter called to say he fell and wouldn't wake up. On Saturday night alone, over 440 calls were placed on hold due to overwhelming volume, with callers experiencing hold times that averaged a whopping 38 minutes. "At the end of the day, I'm still going to be here hurt, because he's not going to be here", she said.

She had left her son with her best friend who frequently babysat the young child.

It was during that spike that 6-month-old Brandon Alex's 19-year-old babysitter tried getting through to emergency services.

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"I want them to take responsibility of my son's death".

Once he did, paramedics arrived quickly and took Cross to a hospital, but within about an hour, doctors told Taffet that his husband was dead.

Late Thursday afternoon, the city said T-Mobile has made progress in identifying the 911 problem.

Dallas resident David Taffet confronted Mayor Rawlings on Wednesday to say it took 20 minutes to get through to 911 after his husband stopped breathing last week. Her friend hung up and performed CPR then called again at 5:57 p.m. and stayed on hold for 9 minutes, Alex said.

Until now, the city described recent surges in 911 calls as automatic, unintentional calls from T-Mobile customers.

This is not the company's first 911 defect.

T-Mobile and Dallas have been trying to fix the problem since November.

"A six-month old child died at some time that evening".