United offers to compensate passengers on Flight 3411

Apr 14, 2017, 10:50

Video of the Kentucky physician being pulled from his seat after he refused to leave the full plane has been viewed by people around the world.

John Slater, a United Airlines vice president, testifies at a City Council committee hearing in Chicago on Thursday, April 13, 2017.

Dao's daughter, Crystal Pepper, said at the press conference that her family's "lives have been interrupted" and that "it has been a very hard time for our entire family - especially my dad - and we are truly grateful for your support".

Demetrio made the comments at a press conference on Thursday morning, adding he will likely file a lawsuit on Dr Dao's behalf.

Lawyer Thomas Demetrio said there will "probably" be a lawsuit, but his company is now doing "due diligence".

His wife, Linda Bell, told CBC News on Thursday that the airline gave the couple flight travel credits to make up for the incident. "Are we going to continue to be treated like cattle?"

The incident has become a public-relations nightmare for United and led to the suspension of the three police officers, who work for the Chicago Department of Aviation, which is a city-run agency.

Munoz said his team had tried to reach out to Mr Dao, but his lawyers said that neither they nor the family had received any calls or messages from United.

After a passenger was dragged off a full flight on Sunday, United has had to do damage control, to the delight of some competitors.

He said Dao didn't remember what exactly occurred when he was removed from the flight, including getting back on the plane, because of the concussion he suffered.

Dr Dao's lawyer said that the Kentucky physician had told him that being forcibly dragged from Flight 3411 was worse than the horrors he experienced in Vietnam.

United Airlines should probably start gearing up for a legal battle against the doctor, who was violently dragged off an overbooked flight on Sunday.

Pepper said her father and mother were travelling from California to Louisville, and caught a connecting flight at O'Hare. Dao was discharged from the hospital last night, Demetrio said. The department said in statement Monday that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department".

They get less training than regular officers and can not carry firearms inside the airports.

Munoz has no intention of resigning from United and admits Dao was not at fault.

Munoz went on to state that the situation is still under investigation, "especially with respect to why this customer defied Chicago Aviation Security Officers the way he did".

Munoz said Wednesday that he had left a message for Dao. Zalewski also said that he is not sure if the officers have the authority to make arrests or if they are authorized only to write tickets.

The department will also be asked about training.