United to pay compensation to plane passengers

Apr 17, 2017, 05:40

The company put their corporate policy above concern for their passengers, and now must deal with their customers' wrath, she said.

A lawyer for the passenger who was dragged from a United Express flight says he and his client accept the airline CEO's public apology but think it was insincere.

Dao's daughter, Crystal Dao Pepper, said the family was "horrified, shocked and sickened" when they learned what happened to Dao on the plane. "This will never happen again on a United flight".

The incident has spotlighted the common practice of overbooking and bumping passengers from flights, which airlines rely upon to avoid losing money on seats left empty by no-show passengers.

United spokeswoman Megan McCarthy said on Wednesday that the passengers can take the compensation in cash, travel credits or miles.

Dubai-based Emirates released an ad after video went viral of a United passenger being forcefully removed that toyed with the Chicago-based carrier's longtime slogan.

An online petition shows more than 30,000 signatures from people demanding the CEO of United Airlines resigns.

Alderman Mike Zalewski said he did not know who will represent the airline before the aviation committee, but Mr Munoz has been notified of the hearing scheduled for Thursday.

Munoz apologized on Tuesday, calling the episode "truly horrific", and pledged a full review by April 30.

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United was trying to find seats for four employees, meaning it wanted four passengers to leave the plane.

Hobart said the employees worked for Republic Airline, which United hires to operate United Express flights, and needed to get to Kentucky or their later flights would be canceled for lack of crew members.

Attorneys for Dao filed court papers Wednesday asking the airline and the city of Chicago to preserve evidence in the case.

Dao's lawyers already have taken steps toward filing a lawsuit.

Powell said Dao was naturally annoyed as he was asked to give up his seat, but was not at all belligerent.

Likewise, Chicago's aviation department has said only that one of its employees who removed Mr Dao did not follow proper procedures and has been placed on leave. Two more officers were suspended Wednesday.

Dao was removed from the plane Sunday after he refused to give up his seat on the full flight from Chicago to Louisville.

"Any one of us could've been that person who was being hauled out of the, hauled out of the plane", Powell said.

Sen. Richard Blumenthal, D-Conn., asked the U.S. Department of Transportation to analyze "the problem of overbooking passengers throughout the industry".